Additional Terms and Conditions: Some of the Services we offer may require additional terms and conditions specific to a particular Service. We will make those additional terms and conditions available to you with the relevant Services. If you use those Services, the terms and conditions that apply will become part of this Agreement between you and us.
Effective Date of Updated Terms: Any Updated Terms will be effective as of the time of posting, or such later date as may be specified in the Updated Terms and will apply to your use of the Sites and Services from that point henceforth.
(i) statute, statutory instrument, bye-law, order, directive, treaty, decree or law (including any common law, judgment, demand, order or decision of any court, regulator or tribunal);
(ii) any legally binding rule, policy, guidance or recommendation issues by any governmental, statutory or regulatory body; and/or
(iii) legally binding industry code of conduct or guideline which relates to these Terms, the Services or the Sites.
means the names of the countries in which the Company may be authorized by Applicable Law to provide its services;
means text, graphics, images, and any other material entered, processed, contained on or accessed through the Sites, including Content created, modified, or submitted by Healthcare Providers. Content does not include medical or health advice rendered by a Healthcare Provider during a consultation.
means a duly qualified and licensed medical health care provider accepted to provide Healthcare Services on or through the Sites;
Includes but is not limited to data related to a patient's medical history, including symptoms, diagnoses, procedures, lab results, x-rays, scans, and clinical information, and outcomes. Patient Health Information also includes but is not limited to prescriptions and patient notes;
means the healthcare services provided through the Sites;
means a consultation between a Healthcare Provider and you on the Sites.
Zuri Health provides Sites enabling its members access health information, engage Healthcare Providers, purchase medication, book lab and diagnostic tests and obtain other medical/healthcare services within the Authorized Jurisdictions.
The Sites may contain general information relating to various medical conditions and their treatment. Such information is provided for informational purposes only. This Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. The Content relating to medical conditions and their treatment is not meant to be a substitute for advice provided by a doctor or other qualified Healthcare Providers. You should not disregard or delay seeking medical advice based on anything that appears on the Sites. YOU SHOULD NOT CONSTRUE THIS CONTENT AS ANY WARRANTY OR RECOMMENDATION OF TREATMENT.
Some Content (including posts by Healthcare Providers on third-party sites or personal social media pages) may not be reviewed or certified by Zuri Health. We cannot guarantee that the Content will help you achieve any specific goals or results. Content regarding dietary supplements or other treatments or regimens have not been evaluated by the relevant food and drug administration authority and is not intended to diagnose, treat, cure, or prevent any disease.
Zuri Health provides mental health and wellness screening tools. For the avoidance of doubt, the tools are not diagnostic or clinical tools and the results produced by those screening tools (the “Results”) do not constitute any form of advice, including but not limited to medical, clinical, and pharmaceutical or other forms of health advice, nor do the screening tools constitute medical devices. The Results are for informational purposes only and should not be interpreted as a recommendation or guidance for making health or lifestyle decisions. The Results are not a substitute for medical advice from a licensed Healthcare Provider nor should they be used in the event of a medical emergency. Any decisions made or based on the Results are your sole responsibility and Zuri Health will not be held liable for any losses or damages arising from the Results
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “999”, OR CALL YOUR LOCAL EMERGENCY HOTLINE OR MEDICAL DOCTOR IMMEDIATELY.
Zuri Health encourages Healthcare Providers to provide the Services and use the Sites responsibly and lawfully. Zuri Health shall make all reasonable efforts to ensure the Healthcare Providers' availability.
External Healthcare Providers
Zuri Health may contract External Healthcare Providers to provide the Services. The External Healthcare Providers who deliver Services through the Sites are independent professionals practicing within independently owned professional practices. Neither Zuri Health nor any third parties who promote the Services or provide you with a link to the Services shall be liable for any professional advice you obtain from an External Healthcare Provider via the Services.
Zuri Health Sites are intended for personal use only. You may only use the Sites in compliance with this Agreement and all Applicable Laws. In connection with booking a Virtual Consultation using the Sites and the using the Services through Sites, you understand that you are responsible for choosing your own Healthcare Provider for your Virtual Consultation, including without limitation, determining whether the applicable Healthcare Provider is suitable for your healthcare needs based on specialty, experience, qualification, licenses and other important facts and circumstances that could impact your care.
Registration: Where required, you must complete the registration process by providing the Company with the information as prompted by the applicable registration form. In registering, you agree to provide accurate, current, and complete information, and to keep it up to date at all times. You will also choose a username and password. Please 5 do not choose a username or email address that is indecent or offensive, or otherwise violates this Agreement or any Applicable Law Responsibility for Account: You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify the Company immediately of any unauthorized use of your account or any other breach of security.
Sharing: You may have the ability to share your log in information with anyone of your choosing. If you decide to share your log in information, we will send the recipient instructions on how to access your account. You understand and agree that you decide with whom to share your log in information and that you will have no remedies against us for how any recipient uses, shares, or otherwise processes your log in information or the data stored in your account. You agree and authorize us to share your log in information with whomever you have selected.
Liability for Account Misuse: The Company will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. You could be held liable for losses incurred by the Company or another party due to someone else using your account or password. Use of Other Accounts: You may not use anyone else's account at any time, without the permission of the account holder.
Risk: You agree that you will evaluate and bear all risk related to the use, or any activities associated with, or any of the data or Patient Health Information contained in your account. The results of any actions you take based on your data or Patient Health Information contained in your account are solely your responsibility. Under no circumstances will we be liable in any way for your data or Patient Health Information contained in your account or for any loss or damage of any kind incurred as a result of the use of any of your data or Patient Health Information contained in your account made available on or through the Sites or Services. We make no representations or warranties that your data or Patient Health Information contained in your account will be available to you when you need it or that we will retain your data or Patient Health Information for any specified period of time. You agree that you will have no remedy against us for incomplete, inaccurate, or missing Content.
Account Security: The Company cares about the integrity and security of your personal information. However, the Company cannot guarantee that unauthorized third parties will never be able to defeat the Site's security measures or use any personal information you provide to us for improper purposes. You acknowledge that you provide your personal information at your own risk.
If you elect to access any paid component of the Services, you agree to pay all fees or charges to your Account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Unless otherwise stated, all fees and charges are due and payable in advance, are non-refundable, and are exclusive of any applicable (statutory or local) taxes. All such fees and charges (including any taxes applicable) will be charged to the payment method you provide.
Where applicable, you shall be issued a refund in accordance with the terms of our Refund Policy here.
By providing the Company with your credit or debit card number and associated payment information, M-pesa or other payment details, or any other details required to make payment, you agree that the Company is authorized to immediately invoice your account for all fees and charges due and payable hereunder and that no additional notice or consent is required. If your health plan, employer or agency has made arrangements with Zuri Health to pay the fee or any portion of the fee, or if the fee is pursuant to some other arrangement with Zuri Health, that fee adjustment will be reflected in the fee that you are ultimately charged. Please check with your employer, health plan or agency to determine if any Services will be reimbursed.
Use of the Sites or Services may involve transmission of data through your carrier or service provider's network. You are responsible for all carrier, text/SMS, data, or other related fees or charges you incur from your carrier or service provider in connection with or related to your use of the Services. The Company assumes no liability or responsibility for the payment of any charges you may incur.
You agree to use the Zuri Health Sites and the Services only in accordance with the terms and conditions of this Agreement, as well as any and all Applicable Laws. While using the Services you will not (i) engage in any illegal acts or acts which are offensive to others, or (ii) violate any personal or property rights of any third party, including, but not limited to, intellectual property rights. Furthermore, you will not:
(a) Copy, modify, adapt, translate, or otherwise create derivative works of the Sites or the Services provided on the Site or (except as explicitly permitted herein);
(b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, underlying ideas, or structure or organization of the Sites or otherwise interfere with the Company's intellectual property;
(c) Rent, lease, sell, assign, or otherwise transfer rights in or to the Sites and the Site's content;
(d) Post, transmit, or introduce any device, software, or routine that interferes or attempts to interfere with the operation of the Sites or the Services.
(e) Circumvent, disable, or otherwise interfere with security-related features of the Sites or features that prevent or restrict use or copying of any of the Zuri Health Content;
(f) Upload, stream, email, or otherwise transmit (i) any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, “pyramid” or similar schemes, or any other form of solicitation or (ii) any viruses or other computer code that could interrupt, destroy, or limit the functionality of the Sites, infect or damage another user's computer, or interfere with the access of any other user to the Sites or the Services;
(g) Delete, or in any manner alter, the copyright, trademark, or other proprietary rights notices appearing on the Company's Sites and any of its Contents;
(h) Represent that the Company endorses or supports your Site or content;
(i) Obtain any information or materials relating to the Services or the Sites or through any means not intentionally made available by the Company to you, or attempt to gain unauthorized access to the Services or the Sites, or any technology, computer systems, or networks associated with the Services or the Sites, or attempt to index, search, or crawl the Services or the Sites with any automated process or other similar mechanism;
(j) Use the Sites or Services to help develop, or help provide to any third party, any product or service similar to or competitive with the Sites or the Services;
(k) Use the Sites or Services in violation of any third-party rights of privacy or intellectual property rights. Zuri Health may terminate or suspend your account and your access at any time without notice including without limitation in response to a suspected violation of any of the foregoing prohibitions.
While using the Services and accessing the Sites, you agree that you will comply with all posted policies as we may update from time to time. We may suspend or stop providing you with access to the services if you fail to comply with any policy.
Zuri Health encourages contributions to its Site. You may submit service descriptions, comments, postings, advice, and recommendations through the features available on the Sites (collectively “ User Generated Content”). You are solely responsible for any User Generated Content produced or provided by you, and you hereby agree not to provide any information that you know or reasonably should know to be false or materially misleading, libellous, defamatory, obscene, or that invades another person's privacy, infringes the intellectual property rights of another, or violates any applicable laws or regulations.
By providing User Generated Content to Zuri Health, you grant Zuri Health a perpetual, non-exclusive, royalty free license to use such content in association with the provision of its Services and the Sites.
Zuri Health reserves the right, in its sole discretion, to reject, refuse to publish or remove any User Generated Content.
Zuri Health is not responsible for and does not endorse statements, comments, or other information contained in User Generated Content provided by other users, and any reliance by you on such information will be at your sole risk. User Generated Content provided by you or other users may contain links to other websites. Zuri Health does not monitor or verify in any way the content of any websites linked to the Sites and is not responsible for the accuracy of such content or for any of the opinions expressed thereon. Inclusion of any linked website on the Sites does not imply approval or endorsement of the linked website by Zuri Health. When you access these third-party sites, you do so at your own risk.
The Company is the exclusive owner of the Sites and the Services (including revisions, modifications and enhancements thereto). All rights, title, and interest, including, but not limited to, intellectual property rights, in and to Zuri Health's Sites, the Services, the Software and the Site's Content, remain the exclusive property of the Company and its licensors where applicable. Except as expressly permitted in this Agreement, you will not reproduce, modify, or prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, or otherwise use Zuri Health Sites, the Services, the Software or the Site's Content.
The Zuri Health name, logo, and the product names associated with the Services are trademarks of the Company, our affiliated companies, or other third parties and we do not grant any right or license to you to use them. Any logo, trademark, service mark, domain name, or trade name appearing on or within the Services, whether registered or not, are the property of the Company or their respective owners. You may not use any of the foregoing without our express permission.
Your contract with your mobile network provider (“Mobile Provider”) will continue to apply when accessing or using the Sites or Services on your mobile or handheld device (“Mobile Device” ). You understand that your mobile provider may charge you fees for your use of its network connection while accessing or using the Services, for data downloading, e-mail, text messages, for roaming, and other mobile provider or third- party charges. You understand that the Sites or Services are provided over the internet and mobile networks, so the quality and availability of the Sites or Services may be affected by factors outside our control. We do not guarantee that the Sites or Services will be compatible or operate with your Mobile Provider's service plans, with any particular Mobile Device, or other piece of hardware, software, equipment, or device you install on or use with your Mobile Device. We are not responsible if the Services are unavailable or if you cannot download or access the Sites, Services or Content, for any compatibility or interoperability issues, or for any communication system failure which may result in the app being unavailable.
From time to time, we may send you communications to the email address associated with your account. These communications may include, but are not limited to, tips and recommendations, special offers, and other account-related or transactional messages. 10 Additionally, our mobile and tablet applications may, in some circumstances, offer the ability for you to receive SMS communications and push notifications in connection with those applications and the Services. If you would like to modify your ability to receive push notifications from our applications, you can control those settings within the settings or preferences of each respective device. By accepting this Agreement and using the Services, you expressly consent to the receipt of all such communications from or on behalf of Zuri Health. You may modify your communication preferences at any time within the Settings section of our website or applications. You may not opt-out of receiving account-related or transactional communications.
Zuri Health makes the Services available in Kenya, Nigeria, Ghana, and Zambia, (each, an "Authorized Jurisdiction", and collectively, the "Authorized Jurisdictions"). We may add or remove countries and/or territories from the list of Authorized Jurisdictions at any time and without any notice, liability, or obligation to you with respect to each such territory. Use of the Services outside of the Authorized Jurisdictions is strictly prohibited, outside the scope of the license granted herein, and may subject your account to termination and other legal action.
You agree to defend (at our option), hold harmless, and indemnify the Company, their professionals, officers, directors, employees, agents, subsidiaries, affiliates, licensors and suppliers from and against all (including reasonable attorney’s fees) third party claims and all liabilities, assessments, losses, costs, damages or settlements resulting from or arising out of (a) your alleged or actual breach of this Agreement, including your express representations and warranties; (b) your use or misuse of the Services; and (c) your alleged or actual infringement or violation of the rights of a third party, including without limitation any intellectual property rights, rights of publicity, and rights of privacy.
We provide the Service “as is” and we make no representations or warranties, whether express or implied, regarding its use or that the Services will be error free. To the maximum extent allowed under Applicable law, we make no representations or warranties of merchantability or fitness for a particular purpose, or that the use of the Services or any information relating thereto or contained therein will not infringe any intellectual property rights of any third person. We make no representations concerning the suitability, performance, completeness, accuracy, or operation of the Services. We will not assume any liability that may arise out of your use or possession of the Services. You expressly agree that your use of, or inability to use, the Services or any Content, data, or other information found in the Services, is at your sole risk. Your sole and exclusive remedy for dissatisfaction with the Services will be to discontinue your use of the Services.y.
YOU UNDERSTAND THAT TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, ITS PROFESSIONALS OR THEIR OFFICERS, EMPLOYEES, DIRECTORS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITES OR THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, STATUTE OR OTHERWISE.
To the extent that we may not, as a matter of Applicable Law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.
The Company may assign this Agreement or delegate any of our rights or obligations hereunder, or any part thereof, to any third party, including our successor in interest, without requiring your written consent. You may not assign this Agreement in whole or in part, for any reason. This Agreement will be binding upon and will inure to the benefit of the parties and their heirs, executors, administrators, successors, and assigns.
We may suspend, disable, or close your account or otherwise stop providing the Services to you in whole or in part at any time and for any reason. We will make reasonable attempts to notify you through the email address or phone number you used to register your account if we ever have a need to suspend, disable, or close your account. We will have no liability to you or any third party if we suspend, disable, or close your account. You will not be able to access any Content or the Services once your access has been suspended or terminated or if the Services have been shut down.
(b) Right to seek court relief. If the Company reasonably believes that you have in any manner acted or failed to act in any manner that may cause harm to us or any third party, we may seek injunctive or other appropriate relief in any court of competent jurisdiction;
The arbitration proceedings and the outcome thereof will be kept confidential by each party and not used for any purpose other than a party exercising its rights and fulfilling its obligations with respect to the other party; provided, however that either party may disclose the existence and results of the proceeding: (1) as required by law, rule, or regulation; (2) to its accountants, attorneys, and other fiduciaries; and (3) to an arbitrator or third party who has exercised its rights under this clause for use as persuasive authority in other proceedings brought pursuant to this clause.
No term or provision in this Agreement will be deemed waived and no breach excused unless such waiver or consent is in writing and signed by us. Our waiver or failure to exercise in any respect any right provided herein will not be deemed a waiver or any further right hereunder.
We may post notices to you within the Sites or Services. We may also send you notices about products and services to the email address you provided us. You hereby consent to receive notice from us through the foregoing means, and you are deemed to have received such notices at the latest within two (2) business days from us posting or sending a notice. You are responsible for keeping your account information, including your email address, up to date.
If you have any questions or would like further clarification about the Sites or Services, please contact us at Support@zuri.health. We love to hear from you. If you have an idea that can make Zuri Health better or any feedback concerning our services, contact us at Feedback@zuri.health.
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Terms and Conditions